Posted Jul 19, 2016 20 views
Thousands of companies around the world use our products. Our customers range from Startups to Fortune 500s, including brands like 3M, Disney, CNN, Netflix, ICC, NASA, Amazon, Intel, NBC Universal, Stanford, National Instruments, Autodesk and GE among many others.
Organizations use our products to track and manage usage of next generation devices, maintain heavy equipment, conduct video shoots, label inventory in labs, run financials, plan the perfect training session for their team, and much more. The goal is to provide the perfect user experience for employees in these organizations such that using our product is an enabler for effeciency.
With such a user base, there are countless opportunities of working on Customer Success challenges. From measuring and understanding customer needs, handling customer queries to speaking with clients that range from Operations Managers to CEOs. The work is extremely rewarding, as we're the dream team. The team will have your back, as you'll have theirs. You'll learn and implement best practices of the industry; you'll work with product management, development and sales teams. And you'll have a sense of accomplishment, something to boast to your peers about when you discuss how your job helps both big and small businesses grow, succeed and flourish!
You will…
- Understand the needs and challenges faced by our customers via emails, calls, forums, surveys etc
- Build consensus on priorities leading to customer engagement
- Drive customer success with a team of world class product managers, content writers and engineers.
- Be an expert communicator to bridge gaps between design, engineering, marketing, customer support, and our users
- Follow through and not rest until the customer issue is resolved, yielding results, and you’ve measured these results
- Recognize and shape up our competitive position
- Work with customers, understand their pain-points, and figure out if we’re on track or need to adjust course
You should…
- Love communicating
- Be versatile, flexible and be able to understand everything ranging from technical issues to market strategy
- Have 1+ years of similar experience
- Possess excellent communication and presentation skills
- Have excellent organizational and analytical skills
Job Details
7Vals is focused on developing SaaS-based products for mid to large sized enterprises in North America. We're based in Lahore. Why work at 7Vals? - Play a role in building exciting products from scratch. - Work on open source and cutting edge technologies like Ruby on Rails, iOS and Android. - Be a part of an environment where engineering quality and the elegance of algorithms is as important as the functional aspect of work. - Get to work with fellow engineers who have a passion for contributing to open source as well as agile tools and techniques like TDD & SCRUM
What is your Competitive Advantage?
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