Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Research required information using available resources Follow standard processes and procedures Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

Organize ideas and communicate oral messages appropriate to listeners and situations;

Follow up and make scheduled call backs to customers where necessary;Stay current with system information, changes and updates

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Intern/Student
Minimum Experience:
1 Year
Work Permit:
Pakistan
Apply Before:
Oct 03, 2014
Posting Date:
Sep 02, 2014

A1 Web Solution

Call Center · 11-50 employees - Lahore

A1 Web Solution

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