Posted Feb 14, 2014 2 views
- Manage all activities including planning, development, implementation, and maintenance for the project.
- Guide the Operations Managers to reduce staff attrition.
- Coordinate with other departments for the smooth running of day to day business and to facilitate team and customers
- Close coordination with the client to ensure that the client expectations are met.
- Ensure that all the operations related complaints and problems are resolved timely.
- Supervise Operations Manager and give advice to achieve highest level of quality.
- Ensure that the required RCM and pre-defined SLAs are met through Operations Managers.
- Develop and implement career growth plan for the operations staff.
- Oversee strategy and technology implementation to achieve continuous improvement in the efficiency and accuracy of the services.
- Assures that contract compliance, documentation and information is up to date.
- Provides the lead role in client communications in matters of support performance reporting, billing, systems, staffing, product development, and complaints.
- Ensure that one back up is developed for this position.
- Present Monthly Report to the higher management.
Skills
Excellent Pressure Handling Skills .
Ability To Work in A Team.
Excellent Leadership Skills.
Excellent Analytical Skills.
Excellent Knowledge about Roles and Responsibilities of Project Manager.
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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