| Industry: |
Information Technology |
| Functional Area: |
Client Services & Customer Support |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent
|
| Job Location: |
Karachi, Pakistan |
| Gender: |
Male |
| Minimum Education: |
Bachelor's Degree |
| Career Level: |
Entry Level |
| Minimum Experience: |
1 Year |
| Apply By: |
Jul 28, 2012 |
| Job Posting Date: |
Jun 28, 2012 |
| |
|
|
|
|
|
| |
|
|
|
| Job Description: |
|
- Liaising with multiple customers and suppliers within global IT industry
- Understanding the business model within Supply Chain industry / ITSM and ensuring the SLA compliance
- Multiple communications with vendors and customers via various technology channels
- Update the existing databases with changes and the status of each customer
- Basic computer knowledge/technological skills
- The person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features
- Ability to comprehend, captures well as interpret basic customer information
- Analyze the various parts of a problem properly and develop logical solutions
- Attention to detail
Skills Required:-
- Be able to communicate effectively in verbal and written English
- Be able to work under pressure
- Flexible & Adaptable in different situations and environment
- Demonstrate sound understanding of complex processes
- A go-getter attitude to approach customer queries and problems proactively.
- Some knowledge of e-supply chain and customer service is helpful but not essential.
- Flexibility to change hours daily on a quarterly roster basis
- Demonstrate willingness to learn new things and applying them effectively to produce the desired results
- Pleasant and friendly manner
|
| |
|
