Ensures knowledge of staff whereabouts and maintains accurate and complete sign-in/sign-out procedures for on-site staff and consumers.
Notifies Managers, within 30 minutes of daily start time, regarding staff absences/delays; updates.
Promptly, accurately, professionally and courteously receives 100% of all telephone calls and visitors.
Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages.
Adept at using all features of the telephone system and voice mail.
Direct consumers/staff/volunteers/visitors properly to the destination.
When on duty, ensures the reception station is staffed 100% of the time.
Signs for deliveries when necessary and notifies recipients.
Ensures the recreational area is kept neat and clean.
Maintains a thorough working knowledge of and adheres to organization policies, regulations and procedures.
Respects confidentiality in discussing participant/consumer, staff, volunteers and organizational matters.
Maintains confidentiality of organization fiscal and personnel related information.
Performs routine office tasks necessary for the operation and presentation of a professional office.
As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of service logs and data entry.
Develops and maintains comprehensive knowledge of community resources; provides information, referrals and follow-up.
Reports to work regularly and on time
Assists in other duties as needed and directed
Maintain the general filing system and file all correspondence
Welcome visitors and guests and direct appropriately.
Update secretarial/clerical desk manual.
Update mail/phone directories.