Posted Feb 25, 2015 2 views
- Perform desk-side support service as per client's predefined location service process.
- Manage workflow & service request through client's call ticketing system.
- Software installation, configuration and troubleshooting for end users.
- Hardware and Software upgrades
- Performance of IT support duties as defined by the appropriate I.T Support team leader
- Network printer installation/configuration
- General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Work with other support groups and vendors to provide seamless support to customers
- Work with 2nd level support group to assist with application design/development/upgrade testing and implementation
Skills
Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7, XP and MS office applications, network configuration.
Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network.
Experience using administrative tools and working knowledge of DNS, DHCP and TCP/IP
Experience working in a wireless network environment.
Job Details
Ajos Pvt. Ltd.
pAJOS Pvt. Ltd. is a Managed Services Provider (MSP) company providing monitoring and management of Infra structure such as Physical and Virtual servers, Networking, Virtual Desktops, Databases, Backups and other IT duties that focuses more on preventing of issues rather than break-fix mentality. AJOS was established in 2013 with head office located in Dallas Tx, USA./p
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