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CabCall International
Click here to view company profile.
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| Industry: |
Information Technology |
| Category: |
Customer Support |
| Total Position: |
5 |
| Job Type: |
Permanent ( thirdshift ) |
| Job Location: |
Islamabad, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Intermediate |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
1 Year |
| Salary Range: |
PKR. 15,000 to 20,000/month |
| Require Travel: |
Not Required |
| Apply By: |
Apr 10, 2010 |
| Posted: |
Mar 11, 2010 |
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| Job Description: |
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Basic Duties
- Answer inbound calls as well as assist customers who have specific inquiries
- Build customerÂ’s interest in the services and products offered by the company
- Update the existing databases
- Candidates should have excellent English skills, verbal and written
- Individuals who have lived in the US or any other English speaking country for more than 3 years will be preferred
Please do not apply if you are not a resident of Islamabad or have less than excellent English language skills. We are only looking to fill positions for the night shift (12:00 AM - 8:00 AM) |
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| Skills Required: |
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Candidates should be able to commute to F-11 Islamabad.
Skill Requirements
Besides the job related skills, a call center agent also requires the following qualities
- Pleasant and friendly mannerism
- A sound knowledge of telephone etiquette
- Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence
- Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors and able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry
- Ability to comprehend, capture as well as interpret basic customer information
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
- Punctuality
- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
- Quality management- look for means of improving as well as promoting quality
- High level of motivation
- Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed |
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