| Industry: |
Education/Training |
| Functional Area: |
Sales & Business Development |
| Total Position: |
2 |
| Job Type: |
Full Time/Permanent ( rotating )
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| Department: |
Marketing Department |
| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Age: |
19 - 29 Year |
| Minimum Education: |
Bachelor's Degree |
| Career Level: |
Entry Level |
| Salary Range: |
PKR. 15,000 - 20,000/month |
| Require Travel: |
Not Required |
| Apply By: |
Oct 17, 2012 |
| Job Posting Date: |
Sep 18, 2012 |
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| Job Description: |
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- Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
- Ensure that both an appropriate and adequate investigation takes place in all cases.
- Must approach all matters in a non biased and professional manner.
- Draft documentation as required and requested.
- Prepare daily, weekly, monthly statistical reports as appropriate.
- Meet the objectives and performance measures agreed the Company
- Due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmes as much as possible.
The Customer Relationship Officer (CRO) is responsible for assisting and directing customers, prospective customers, staff and visitors. It is the responsibility of the CRO to fulfill administrative duties as and when required and participate in professional development activities. He/She must have excellent customer service and communication skills to handle the varied administrative tasks involved in assisting staff and clients.
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