Posted May 31, 2016 4 views
Telecom Operations Manager at Circles.Life will lead all areas related to telecom engineering, in particular, critical components such as the real-time billing engine that includes SCP, OCS & PCRF and our BSS stack. The job requires leadership skills to be able to manage a diverse group of Engineers. Telecom Operations Manager will work independently and as part of a talented team to lead complex problem solving amidst challenging schedules. He/she will work closely with various stakeholders, including our vendors and other partners, in order to orchestrate timely roll-outs and manage ongoing network operations.
Key responsibilities
- Provide project management leadership on multiple projects involving complex technology stacks, multiple vendors, and challenging timelines
- Lead network operations and be ready to handle escalations 24/7
- Act as the Subject Matter Expert for real-time billing solutions (OCS, PCRF, BSS)
- Develop and maintain partner relationships with peers
- Engage with our vendors and follow-up to solve problems within agreed SLAs
- Provide expert level knowledge with respect to quality initiatives and business process improvement
- Prepare and implement SOPs Requirements
- Tier-1 university degree in an engineering discipline such as Computer, Electrical or Electronics, Telecommunications, Software etc.
- At least 6-7 years of relevant experience in telecom including a significant part in a project management role delivering complex projects or overseeing operations
- Certifications such as PMP, ITIL preferable
- Vendor experience a plus
- Strong knowledge of DIAMETER, CAP, SOAP, SNMP, SMPP, MAP and SIGTRAN
- Understanding of PS & CS Core Network and Intelligent Networks
- OCS, PCRF/PCEF,SCP, GGSN, MSC, HLR, DPI, SDP, SMSC
- Advance knowledge of the following domains
- BSS: Real-time and converged solutions, Billing systems, Campaignmanagement, CRM, Mediation
- OSS: Fulfilment, Assurance, Customer Experience Management, Enterprise Application Integration
- IP networks (design and management)
- Middleware technologies
- Exceptional oral and written communications skills
- Exceptional people management skills
Job Details
Circles.Life
Circles.Life is a Singapore based mobile company set to transform the regional telecommunications industry. Our mobile service is designed for the mobile data user of today and we focus on innovative data focused mobile packages and an unparalleled customer experience. Our objective is to empower the mobile user with control over their communication needs. Circles.Life is led by a management team with strong local and international experience in building telecommunications and technology businesses. With a host of nationalities, we are a diverse workplace.
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