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About Msn4Adults Consulting Group :-rnMsn4Adults Consulting Group is a staffing company headquartered in New York ( Islamabd, Lahore, Karachi) for rnrnthe last 15 years primarily focused into Professional Staffing, Managed Services, Outsourced software rnrndevelopment projects, Management consulting & Business Process Consulting with new initiatives accepting rnrnbroader challenges in the high end Information Technology Industry. Msn4Adults adapt a well defined and rnrnexclusive recruitment process instrumented by priority, precision, pragmatism and expediency. To satisfy our rnrnconstant need for expertise, we actively seek talented Technical professionals to join us and to get explored rnrnwith wonderful opportunities with us in making their career. rnrnPlease go through the below job description about a challenging opportunity and forward your resume to explore rnrnmore about the Job.rnrnPrimary Responsibilities :-rnRespond to customer requests for technical support.rnInstall and troubleshoot hardware and software.rnUse of Service Online ticketing system to document technical issues and their resolution.rnWork closely with customer to provide excellent customer service.rnAbility to communicate clearly and professionally both orally and in writing.rnAbility to work with other IT departments to resolve technical issues.rnrnRequired Skills :- rn4+ years IT Experience. rn2+ years experience supporting a 100+ user office with minimal supervision.rnDetail-oriented with excellent troubleshooting skills.rnHands-on working knowledge of Windows OS in an enterprise network environment.rnMacintosh experience a MUST.rnWorking knowledge of desktop imaging, TCP/IP, network switches, registry, Active Directory and Exchange.rnFamiliarity with VPN technology.rnExpert knowledge of Microsoft Office applications.rnWorking knowledge of a Citrix Meta Frame environment.rnAbility to work in a fast paced environment where focus is on customer service and meeting SLA’s.rnFlexibility to work shift schedules and be on-call as required.rnDisplay high business ethics and adhere to company core values of mutual trust and respect, integrity, open rnrncommunication, accountability, and teamwork.