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Technical Support Officer
Connect Communications, Karachi
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Technical Support Officer Job
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Job Detail

More Jobs From: Telecommunication & ISP Jobs
Industry: Telecommunication/ISP
Functional Area: Computer Networking
Total Position: 2
Job Type: Full Time/Permanent ( rotating )
Job Location: Karachi, Pakistan
Gender: Doesn't Matter
Education: Bachelor's Degree - Master's Degree
Career Level: Experienced (Non-Manager)
Minimum Experience: 1 Year
Apply By: Jun 22, 2012
Job Posting Date: May 22, 2012
   
   
Job Description:
  1. Monitoring and maintaining computer systems and networks.
  2. Troubleshooting system and network problems and diagnosing and solving faults.
  3. Taking customers through a series of actions, either face to face or over the telephone.
  4. Responding within agreed time limits to call-outs.
  5. Working continuously on a task until completion.
  6. Prioritising and managing many open cases at one time.
  7. Rapidly establishing a good working relationship with customers and other professionals.
  8. Able to do shift based work.
 
Skills Required:
 
Good communication, Coordinating with other teams to deploy/troubles, Interpersonal Skills, CCNP, Fluent in English, Telephoning Skills, Network operations, MCSE, CCNA Courses, Certifications, CCNA, Customer Relationship Management, Ability to prioritize and coordinate, Ability to manage multiple tasks, Ability to understand, analyze and solve problems, Hard worker, Honest, punctual and regular