Posted Feb 09, 2016
Enthusiastically manage all pre-sales and post-sales operational activities pertaining to customer relationship management.
Maintain highest level of customer service while efficiently responding to their queries, grievances, and suggestions. Proactively conducting customer surveys to ensure availability of service at all times.
Efficiently use Customer Account Management Application and Sales Funnel Application to raise and follow-up on requests for initiating, upgrading or terminating services while maintaining an updated database at all times.
Coordinate and follow-up with internal and external stakeholders (including Project Management Team, Finance, Pre-Sales, Sales, Customers etc.) as per the pre-sales/sales/deployment/service/billing requirements.
Maintain and present sales reports/analytics as required by the Management
Candidate Requirements:
Graduate with at least 1 Year of Experience
Experience in Coordination, Customer Relationship Management, Management Reporting
MS Office Proficiency
Excellent Verbal/Written Communication Skills (Urdu & English)
Job Details
Cyber Internet Services (Pvt) Limited
Cyber Internet Services Private Limited (CYBERNET) is a leading Internet and Data Communication Network Service Provider in Pakistan. Established in 1997, as a Lakson Group Company, CYBERNET focuses on providing specialized solutions for different enterprise verticals with end to end solutions including single-site or multi-site data and internet connectivity solutions, local or international VPN solutions, back hauling solutions and data center services. The company has offices in 20 cities, offering various technology services to more than 7000 corporate customers in 52 cities and towns of Pakistan. The company offers a range of connectivity options to its enterprise clients from fixed line, GPON, Metroethernet and DSL, to wireless solutions such as Radio and Wimax based services. The company also operates 2 VSAT Ground stations to provide connectivity to the far reaches of Pakistan. CYBERNET employs over 500 people, 60% of whom are engineers providing on-ground support to valued clients across Pakistan. The company operations are also backed by a Network Operations Center and 150 person call center supporting clients on a 24/7/365 basis.
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