| Industry: |
Telecommunication/ISP |
| Functional Area: |
Field Operations |
| Total Position: |
4 |
| Job Type: |
Full Time/Permanent
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| Department: |
Managed Services |
| Job Location: |
Karachi, Pakistan |
| Gender: |
Doesn't Matter |
| Age: |
21 - 26 Year |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
Computers/Electronics/Telecommunications |
| Career Level: |
Entry Level |
| Required Experience: |
- 2 Years |
| Apply By: |
Jul 1, 2012 |
| Job Posting Date: |
Jun 4, 2012 |
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| Job Description: |
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The required resource will be responsible for providing technical assistance to customers through: - Installation, configuration and maintenance of customer network infrastructure including RF, DSL, VSAT, Fiber, IP Routing etc
- Configuration and maintenance of customer systems infrastructure
- Cybernet network infrastructure installation, replacement and maintenance (as per requirement)
- Internal and external coordination with problem resolution approach
- Achieve following targets:
- Customer satisfaction by providing effective support
- Meet with threshold service delivery and support time duration targets
- Technical abilities improvement to facilitate customers
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| Skills Required: |
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CRM handling for service delivery and support, WAN infra-structure including Frame-relay, ATM, MP, RF and VSAT connectivity knowledge (IDU, ODU, RF C, Email utilities configuration and troubleshooting, Basic Linux/Windows Server management, Basic power hardware knowledge, AC/DC, safety prec, IP subnetting, basic routing & switching, Analytical skills and problem solving attitude, Effective communication and coordination skills, Stress & Time Management |
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