Posted May 20, 2016
Job Description
Our Vision:
Make Dawlance A Global Brand By Practicing Reliability: Make Pakistan Proud Of Us
Our Mission is to achieve VISION without compromising our core value of RELIABILITY.
COMPANY EXPECTATIONS:
At Dawlance, everyone has responsibilities to fulfill on a consistent basis. It is expected that you will achieve professional excellence while enjoying work. Every aspect of Business these days has a science behind it.
You will be taught the Science behind Manufacturing: how to achieve productivity, meet quality benchmarks, do drill down analysis for process improvement.
CAREER PATH:
- If you are prepared to deliver, Dawlance gives you an opportunity to excel and have career advances.
- Over 80% of existing higher managerial positions in manufacturing are held by individuals who joined Dawlance earlier in the career.
- We encourage people to state or discover their passion and then match their passion with their responsibilities.
KEY RESPONSIBILITIES:
- Daily reporting from field technician/ franchises and proper complain distribution to technician
- To receive call of dealer / angry customer complaint resolution and satisfaction
- Follow up with technician on critical complain for timely resolution.
- Workshop complains status review and follow up for timely unit completion and delivery.
- To monitor branch and franchise EWC target v/s Achievement.
- To Help BMCS for making EFDR & product quality feedback reports.
- To monitor KPI’s
Any other responsibility assigned by Service Manager
Job Details
Dawlance Group of Companies
Dawlance, a leading home appliances brand of Pakistan now part of Arcelik, Turkey, was established in 1980 with the vision of making Dawlance a Global brand by practicing reliability and to make Pakistan Proud. Dawlance was acquired by Arcelik in 2016 after which Dawlance became a wholly-owned subsidiary of the 2nd largest White goods company in Europe. Dawlance now serves its consumers in 3 functions involving Food Care, Fabric Care and Home Care with its wide range of appliances including refrigerators, freezers, microwave ovens, water dispensers, small kitchen appliances, hoods & hobs, washing machines, dishwashers and air conditioners. The brand also has an after sales network stretching across Pakistan that offers 24/7 customer service. Dawlance promises reliability in every way for its consumers and stakeholders alike; Reliability is the key characteristic of Dawlance and is exercised within all functions of the company; it is in fact embedded in the organization's culture. Aside from its reliability, Dawlance's major strengths are differentiation and relevance- it makes products that are relevant to the needs of the Pakistani households but with an element of differentiation; Dawlance takes pride in introducing innovative products for the Pakistani market to enhance the lifestyle of its consumers and deliver a superior product experience New vision: be Pakistan’s largest household technology solution provider, empowering consumers to meet their lifestyle needs New Mission: create value for all our customers and stakeholders by providing reliable and innovative products & services, while being a responsible corporate citizen
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