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Branch Manager Customer Service

Dawlance Group of Companies, Karachi
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Job Detail

More Jobs From: Production & Manufacturing Jobs
Industry: Consumer Durables
Functional Area: Customer Support
Total Position: 3
Department: After Sales Service
Job Location: Lahore, Sahiwal, Pakistan
Gender: Male
Age: 30 - 45 Year
Education: Bachelor's Degree - Master's Degree
Degree Title: BE degree will be an added advantage + MBA
Career Level:
Minimum Experience: 5 Years
Apply By: May 31, 2011
Job Posting Date: Apr 5, 2011
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Job Description:
  • Manage all after sale service complaints and resolve them as per the standard timeline
  • Visit dealer on regular basis and ensure that all the dealer related problems are being solved timely
  • Maintain good relations with customers and provide them satisfactory services within policy framework
  • Identify new potential business areas and increase revenue
  • Increase of part sales and expansion of part dealers network in the region
  • Maintain proper inventory of parts for smooth operation of branch
  • Manage customer feedback system by calling up sample groups
  • Develop and train staff and contract workshops for better productivity and future challenges
Skills Required:
The candidate should possess a very good understanding of the Servicing Industry with focus on Customer Service, Quality, Planning, etc. candidate should also posses a dynamic and teamwork approach along with selling skills.