Posted Jun 28, 2014
Our Vision:
Make Dawlance A Global Brand By Practicing Reliability: Make Pakistan Proud Of Us Mission is to achieve VISION without compromising our core value of RELIABILITY.
COMPANY EXPECTATIONS:
At Dawlance, everyone has responsibilities to fulfill on a consistent basis. It is expected that you will achieve professional excellence while enjoying work. Every aspect of Business these days has a science behind it. You will be taught the Science behind after Sale Service: how to meet your sales targets of Spare Parts, how to develop new businesses and do analysis so that maximum results are obtained.
CAREER PATH:
We encourage people to state or discover their passion and then match their passion with their responsibilities.As Branch Manager – Customer Service, you will be expected to become Zonal Manager Customer Service within 3 to 4 years. From BM to Head of Service Operations position can take 7 years for the right candidate
KEY RESPONSIBILITIES:
The key deliverable for this position are:
- Manage all after sale service complaints and resolve them as per the standard timeline.
- Visit dealer on regular basis and ensure that all the dealer related problems are being solved timely.
- Maintain good relations with customers and provide them satisfactory services within policy framework.
- Identify new potential business areas for Spare Parts Sales.
- Increase of part sales and expansion of part dealers’ network in the assigned territory.Maintain proper inventory of parts for smooth operation of branch
- Control warranty cost & expenses and ensure profitability.
- Gross Salary of PKR 50,000 to 60,000 per month along with 800 cc car and monthly incentive on achievement of targets.
Job Details
Dawlance Group of Companies
Dawlance, a leading home appliances brand of Pakistan now part of Arcelik, Turkey, was established in 1980 with the vision of making Dawlance a Global brand by practicing reliability and to make Pakistan Proud. Dawlance was acquired by Arcelik in 2016 after which Dawlance became a wholly-owned subsidiary of the 2nd largest White goods company in Europe. Dawlance now serves its consumers in 3 functions involving Food Care, Fabric Care and Home Care with its wide range of appliances including refrigerators, freezers, microwave ovens, water dispensers, small kitchen appliances, hoods & hobs, washing machines, dishwashers and air conditioners. The brand also has an after sales network stretching across Pakistan that offers 24/7 customer service. Dawlance promises reliability in every way for its consumers and stakeholders alike; Reliability is the key characteristic of Dawlance and is exercised within all functions of the company; it is in fact embedded in the organization's culture. Aside from its reliability, Dawlance's major strengths are differentiation and relevance- it makes products that are relevant to the needs of the Pakistani households but with an element of differentiation; Dawlance takes pride in introducing innovative products for the Pakistani market to enhance the lifestyle of its consumers and deliver a superior product experience New vision: be Pakistan’s largest household technology solution provider, empowering consumers to meet their lifestyle needs New Mission: create value for all our customers and stakeholders by providing reliable and innovative products & services, while being a responsible corporate citizen
What is your Competitive Advantage?
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
