•       Function as intermediary management level between service centers and HO

•       Oversee day to day working of the SCs

•       Act as focal point for management of corporate clients’ complaints

•       Ensure implementation of HO policies and instructions.

•       Monitor KPIs of the SCs & Guide SCs for achieving and maintaining the KPIs

•       Recommend growth and expansion plans to HO.

•       Forecast requirements of HR, Parts and supplies for efficient and effective CS

•       Liaise with HO, Stores, TIC and TI & Q for timely availability of support to SCs

•       Visit SCs and ensure their operations, documentation and general upkeep

•       Conduct performance appraisal of the Center in-charges and other staff of the SCs

•       Maintain close liaison with sales for high profile customers

•       Assist SC in-charges in prioritization of customer complaints

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Age:
28 - 36 Years
Minimum Education:
Bachelors
Degree Title:
BE Mechanical, BSC Mechanical/Electrical/Industrial
Career Level:
Experienced Professional
Experience:
5 Years - 8 Years
Apply Before:
Oct 01, 2016
Posting Date:
Sep 26, 2016

Digital World Pakistan Pvt Ltd

Electronics · 2001-2500 employees - Islamabad

DWP Group is a leading provider of products, service and solutions in the field of Consumer Electronics & Technology. Globally acclaimed, highly reliable products with cutting-edge technology from the world’s best engineered companies and experts uniquely position us to deliver comprehensive solutions to our customers. Two major business divisions of DWP Group are: • Consumer Electronics (CE) Division • Technology (TECH) Division CE Division is the manufacturer, assembler, importer and distributor of “Ecostar” Audio Video & Home Appliances and “Gree” air conditioners for Pakistan. Customer-focused distribution, broad-based product lines, cutting-edge technologies, unsurpassed customer services, nationwide reach and unmatched quality are the reasons that DWP-CE Division is a “Tier One” company in the consumer electronics industry of Pakistan. TECH Division is an end-to-end IT Solutions Provider that includes in its extensive portfolio a wide range of products and offers integrated solutions that cater to: enterprise computing and storage, voice and data networks, document solutions, N-Tier software development for B2B and B2C, content management and BPM, business intelligence and technology infrastructure solutions, etc. DWP Group’s TECH Division has a successful tier 1 partnership in Pakistan with many of the global giants such as: DELL, CISCO, EMC, MICROSOFT, SAMSUNG, ORACLE, EMERSON NETWORK POWER, and XEROX. This business has steadily increased its portfolio to offer a wide range of services that include printing solutions, project management, data warehousing, architectural design, data modeling, application development, business intelligence/reporting and intelligence training.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium
I found a job on Rozee!