• To manage all aspects of front end customer services including customers’ queries & complaints resolutions.
  • To ensure the smooth and effective operations of back office function at call center and its alignment with malls working hours.
  • To develop customer service procedures, policies and SOPs and ensure its effective implementation.
  • To develop strategies to market Dolmen Connect function to customers, build awareness and ensure proper utilization of resources.
  • To conduct customer surveys, analysis and suggest recommendation to senior management accordingly.
  •  Regular reporting and summarizing issues, value additions received from customers for senior management.
  • To develop and maintain customer database to facilitate other departments for activities such as events, loyalty program etc.
  • To develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities.

 

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
6 Years - 10 Years
Apply Before:
Oct 11, 2016
Posting Date:
Sep 23, 2016

Dolmen Real Estate Management Pvt. Ltd.

Real Estate/Property · 301-600 employees - Karachi

Dolmen group is Karachi's leading and renowned real estate developer and builder operating in Pakistan since 1984. The Group's activities include: - Development and construction of residential and commercial complexes; - Expertise in mall management; - Pioneers in children's entertainment (Sindbad's); - Trading of prime properties; and - Other small businesses: - Mini Melts Ice Cream - Manufacture of Spare Parts

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