Please turn on your javascript Manager Operations - Call Center Job, Islamabad, Rawalpindi, Errand Services - ROZEE.PK

Manager Operations - Call Center

Errand Services

Multiple Cities, Pakistan

Posted 5 days ago 667 views

PKR. 50,000 - 80,000/Month

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Job Description

  • Managing a team of up to 25 call center associates including; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems, designing and producing various statistical reports to measure efficiency of associates using direct and indirect call observations, one-on-ones and team meetings.
  • Analyze sales statistics to formulate goals and objectives and to assist field and outbound sales associates in increasing sales.
  • Participate in planning, coordinating and implementing sales promotions, contests, etc.
  • Ensure that all incoming phone calls and emails are answered promptly and correctly and that customers are given one call resolution to their issues.
  • Oversee workforce forecasting and planning to insure necessary staffing levels to meet service standards. Insure the recruitment, selection, and retention of highly qualified and motivated candidates.
  • Experiance in Home Security or Solar will be an added advantage.

KEY REQUIREMENTS

  • College graduate required, MBA preferred.
  • Reporting and Report writing skills necessary.
  • Call Center Experience necessary in a supervisory role.
  • Strong communication and interpersonal skills are essential.
  • Proven project and program management experience, with ability to drive change and transformation.
  • Self motivated and ability to coordinate and prioritize multiple tasks.
  • Ability to demonstrate strategic thinking with transition to actionable oriented programs.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Oct 22, 2016
Posting Date:
Sep 22, 2016
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Errand Services

Call Center · 11-50 employees - Islamabad, Rawalpindi

Errands Services Pvt Ltd, an emerging telemarketing company is looking for motivated individuals who have the passion to learn and grow professionally as well as personally. The company offers, apart from great pay packages, a chance at cultural exposure, develop communication skills and confidence ...Read More

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