Posted Sep 22, 2016 2 views
- Managing a team of up to 25 call center associates including; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems, designing and producing various statistical reports to measure efficiency of associates using direct and indirect call observations, one-on-ones and team meetings.
- Analyze sales statistics to formulate goals and objectives and to assist field and outbound sales associates in increasing sales.
- Participate in planning, coordinating and implementing sales promotions, contests, etc.
- Ensure that all incoming phone calls and emails are answered promptly and correctly and that customers are given one call resolution to their issues.
- Oversee workforce forecasting and planning to insure necessary staffing levels to meet service standards. Insure the recruitment, selection, and retention of highly qualified and motivated candidates.
- Experiance in Home Security or Solar will be an added advantage.
KEY REQUIREMENTS
- College graduate required, MBA preferred.
- Reporting and Report writing skills necessary.
- Call Center Experience necessary in a supervisory role.
- Strong communication and interpersonal skills are essential.
- Proven project and program management experience, with ability to drive change and transformation.
- Self motivated and ability to coordinate and prioritize multiple tasks.
- Ability to demonstrate strategic thinking with transition to actionable oriented programs.
Job Details
Errand Services
Errands Services Pvt Ltd, an emerging telemarketing company is looking for motivated individuals who have the passion to learn and grow professionally as well as personally. The company offers, apart from great pay packages, a chance at cultural exposure, develop communication skills and confidence that will enable its members to possess unparalleled professional traits. Errands Services aims at providing equal growth opportunities for all employees. To be a part of our company, you should:- -Highly proficient in English -Have impeccable conversational and communication skills -Have a can-do attitude -Be willing to learn and grow -Be motivated -Be available 09:00PM to 06:00AM Pakistan Standard time, Monday to Friday
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