Posted Feb 12, 2015
1. Purpose
Provide technical services to maintain and troubleshoot servers, workstations and network devices for smooth services and Coordination / Communication with users for their routine requirements.
2. Reporting RelationshipNetwork / Systems Engineer directly report to Technical Support Supervisor
3. Job ResponsibilitiesInstall all new hardware, systems, desktops, laptops and handheld devices
Responsible for software installation and troubleshooting on workstations
Install, configure, and maintain network services, equipment and devices
Responsible for preparing new computer or computer reinstallation
Supports administration of servers
May require to work on VoIP server and other security systems as needed
Manages all system back-up and restore protocol
Plans and supports network and computing infrastructure
Perform troubleshooting analysis of servers, workstations and associated systems
Provides emergency on-call support on a rotating schedule
Documents network problems and resolution for future reference
Perform on-site and remote technical support
Monitors system performance and implements performance tuning
Assist in the organization and inventory of all hardware and software resources
Manage user accounts, permissions, email, Antivirus, Anti Spam
Manage basic configuration of routers, Firewalls and other security device if needed
Requires a thorough knowledge of networking essentials
Oversee software and network security
Performs and update status of the calls assigned by Sr. Network Engineer
4. Minimum Skills Required1. Academic Qualification
BCS/ BIT/ BSc
2. Experience
Must have at least 1 - 2 years of relevant IT experience.
3. Technical and Interpersonal skills
MCTS or MCITP or MSCE and CCNA (Local Certificates or Proven Study Record also acceptable in exceptional cases)
Flexible to understand user problems
Must have good technical knowledge of Microsoft Networking environment
Capable of learning new software solutions / tools
A background in Exchange 2003 messaging system
Managing SQL Server backups and Maintenance
Knowledge of network security
Knowledge of Virus and spam threats and protections measures
Good communication skills
Sound presentation skills
Quality and Safety Awareness
4. Key Performance Indicators
Number of Complaint resolved in time.
Users satisfaction on the worked done.
MCITP certification.
Average time to solve support request.
Number of overdue support tickets (open, not solved and over deadline).
Number of un-responded emails
Job Details
Future Now (Pvt) Limited
Future Now Technologies is a leading provider of cutting edge technology solutions and services in Pakistan, Europe and North America. We believe that innovation, commitment to quality, and effective partnership with our clients is the foundation of success. Over the years we have engineered solutions which are currently being used in some of the largest fortune 100 companies around the world. Our success comes from the realization that our success can only be possible if our clients are successful.
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