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Job Description

Main Job Tasks and Responsibilities

  • Deal directly with customers either by telephone, electronically.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Record details of inquiries, comments and complaints.
  • Maintain customer databases.
  • Communicate and coordinate with service team.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.

Education and Experience:

  • Undergraduate degree in Management Sciences.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications.
  • Numeric, oral and written language applications.

Key Competencies:

  • Interpersonal skills.
  • Communication skills - verbal and written.
  • Data collection and ordering.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Age:
18 - 40 Years
Minimum Education:
Bachelors
Degree Title:
Management Sciences , Computer Sciences
Career Level:
Entry Level
Experience:
1 Year - 2 Years
Apply Before:
Oct 16, 2016
Posting Date:
Sep 16, 2016
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H.A Shah & Sons

Services · 101-300 employees - Islamabad

About Us: Established in 1975, H. A. Shah Group of Companies started off as the exclusive country-wide distributor of laboratory equipment for Anton Paar (Austria) and Metrohm (Switzerland) in Pakistan, with its major focus towards delivering inventive technology, creative solutions, and competent ...Read More

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