Front Office Manager is responsible for the following duties:
Direct and control the activities of the Front Office, Telephone, Concierge and Guest Relations Departments in order to ensure adherence to Company standards, policies and procedures
Ensure a smooth operation of registration and cashiering functions of the Front Office.
Direct all activities of the team to ensure communication and follow-up on any problems, guest requests, special requirements, etc
Interview and hire new employees and ensure they are correctly trained and take corrective action as required.
Discipline staff in accordance with Company policy and conduct performance reviews as scheduled.
Review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
Handle guest complaints and keep management informed as necessary.
Work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.
Work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.
Keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
Ensure maximization of revenues and control of expenses in all areas under control.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.
Established in 1960 by a young and enterprising Mr. Sadruddin Hashwani, the Hashoo group initially operated as a trading enterprise. Through its founder's vision, strategic direction and unwavering commitment, the Hashoo Group has emerged as Pakistan's premium conglomerate with a diversified interna ...Read More