Procurement Systems / Support Analyst

Level

Mid Management

Department/ Location

Corporate Procurement/Head Office

Reporting Line

Procurement Category Head

Position Purpose

The Procurement Systems & Support Analyst is responsible to provide general direction with regards to procurement & inventory system support to ensure optimal performance, troubleshoot and document system issues. Assist in developing and reviewing reports, develop solutions within procurement applications and processes, assist in overall upkeep and training of the procurement systems.

Principal Responsibilities

·         Prepares system documentation; updates SOPs, instructions and respective manuals.

·         Delivers training and maintains a high level of technical expertise in order to identify process and system improvements for short and long term implementation

·         Works with other members of the Procurement Leadership Team to develop and implement P2P initiatives to reduce transaction costs, consolidate volume and create efficiency.

·         Prepares and distributes a variety of reports on a weekly/monthly/quarterly/annual basis and prepares and distributes ad hoc reporting as requested

·         Performs regular reviews to ensure integrity of information entered into various procurement systems; evaluates error trends and prepares training to overcome processing gaps

·         Regularly performs data analysis, data cleansing, data input, and User Acceptance Testing of procurement systems.

·         Tracks, troubleshoots and resolves procurement system issues following established guidelines and procedures, escalates technical issues to the appropriate level.

·         Recommends improvements in workflow, procedures, documentation as it relates to the procurement systems, implements improvements and supports technological upgrades.

·         Responsible to identify, evaluate and execute testing plans to best meet business needs

·         Maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively.

·         Challenges existing practices and make recommendations concerning improvements to standardizing and streamlining processes, improving team effectiveness, provide information for managerial decision making, and organize data to fulfill support requirements.

·         Performs a variety of special projects and assignments in assigned area including the implementation and coordination of assigned procurement system components and assists with the development of procedures.

·         Participate in projects and initiatives to develop and refine system enhancements, data processes and metrics, including executing test scripts to support new functionality and system upgrades.

Key Performance Deliverables

·         System dashboard reporting

·         Internal & external stakeholder satisfaction

·         Internal & external stakeholder technical trainings

·         Number of system downtime

·         Number of system improvement projects

Critical Skills Required

Functional / Non Functional Competencies:

·         Source to Pay (S2P)/P2P process

·         Procurement software systems

·         Procurement best practices

·         Inventory management practices & systems

·         Audit processes and methodologies

·         Project Management

·         Business Process Mapping and Reengineering

·         Structured Problem Solving

·         Result focused with ability to get desired results from others

·         People capability development

·         Proactive Cooperation

·         Ability to take initiative and influence others

·         Stakeholder Management

Experience

·         Proven experience in an analytical role that requires interpreting the analyzed data and providing insight, ideally regarding contract performance or procurement spend

·         Previous exposure to working within a contract / procurement function is highly desirable

·         Ability to approach and engage with senior stakeholders, both internally and externally

·         High proficiency with Microsoft Excel and other data analytics tools.

·         Principles of business writing, report preparation, system documentation, technical reports, and presentation.

·         Ability to perform routine troubleshooting, technical problem solving, and systems analysis

·         Ability to provide customer service and end-user training

·         Ability to interpret instructional manuals, guidelines, and procedures

·         Ability to work with a variety of individuals from diverse backgrounds

Education/Qualification Requirements

·         Bachelor’s degree in computer sciences/engineering

·         3+ years related experience