| Industry: |
Information Technology |
| Functional Area: |
Computer Networking |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent ( firstshift )
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| Job Location: |
Islamabad, Pakistan |
| Gender: |
Male |
| Age: |
23 - 40 Year |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
BCS or MCS |
| Career Level: |
Experienced (Non-Manager) |
| Required Experience: |
4 Years - 5 Years |
| Apply By: |
Jul 6, 2012 |
| Job Posting Date: |
Jun 18, 2012 |
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| Job Description: |
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Technical support officers will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks may include: - Installing and configuring computer (Pc, Laptop, Server) hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.
SKILLS REQUIRED
The skills that will help you most in the job are: - Expertise in Installation, Configuration, Repair and parts replacement of range of IT equipment( Computers,Laptops,Scanner,Printers,Monitors/LCD, Networking Equipment(Switches,Router,Bridges).
- An ability to assess each customer/employees IT knowledge levels
- Being good with difficult callers
- An ability to think logically
- Good analytical and problem-solving skills
- Up to date IT and help desk skills
- An in-depth understanding of the software and equipment your customers/employees are using
- Good interpersonal and customer care skills
- Good accurate records keeping
PROFESSIONAL CERTIFICATIONS Professional Certification would be an added advantage.
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