Software Support Analyst, Islamabad, HIQU Systems



Software Support Analyst
HIQU Systems , Islamabad

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HIQU Systems

Industry:

Information Technology

Category:

Quality Assurance (QA)

Total Position:

Job Type:

Permanent ( thirdshift )

Department:

QA & Support

Job Location:

Islamabad, Pakistan

Gender:

Doesn't Matter

Minimum Education:

Bachelors

Career Level:

Experienced (Non-Manager)

Minimum Experience:

3 Years

Apply By:

Sep 15, 2010

Posted:

Sep 1, 2010

Job Description:

HiQuSystems headquartered in New York City, is looking for Software Support Analysts for its office in Islamabad.

Work Hours (US TIME ZONE): 9:00 AM EST 5:00 PM EST

Responsibilities:

§ Handle email and phone support incidents, document incidents in the support system

§ Conduct initial troubleshooting and turn around the solution to the client, using tools like SQL Profile, etc.

§ Coordinate with in-house developers, in some cases with offshore team, for a timely resolution

§ Follow-up with clients on status updates for pending items

§ Troubleshoot application and system level issues

§ Be responsible for updating knowledge base

§ Resolve and escalate reported issues to ensure customer satisfaction

Skills Required:

4-year Bachelor Degree in Computer Sciences or related disciplines from a recognized institution.

Excellent communication skills (both written and oral)

3+ years QA or Support experience

Working experience with IIS/.NET and MS SQL Server platform

Programming experience with T-SQL, ability to read SQL code and be able to write queries to troubleshoot issues

Self motivated

Proactive, can do attitude

Experience with accounting application or knowledge of accounting principles is a plus

Crystal reports development experience is a big plus

Technical writing experience is a big plus