| |
|
|
Hospital Supply Corporation
Click here to view company profile.
|
|
| |
|
| Industry: |
Pharmaceuticals/Clinical Research |
| Category: |
Customer Support |
| Total Position: |
1 |
| Job Type: |
Contract ( firstshift ) |
| Department: |
Sales and Distribution |
| Job Location: |
Karachi, Pakistan |
| Gender: |
Female |
| Minimum Education: |
Bachelors |
| Degree Title: |
B.Com, B.Sc |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
2 Years(Experience in same capacity will be preferred) |
| Salary Range: |
PKR. 10,000 to 15,000/month |
| Require Travel: |
Not Required |
| Apply By: |
Sep 20, 2010 |
| Posted: |
Aug 16, 2010 |
| |
|
|
|
|
| |
|
|
|
| Job Description: |
|
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts on the ERP and CRM
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
|
| |
| Skills Required: |
| |
Computer Literacy is a must, Candidates with strong I.T. Background will be preferred.
Interpersonal skills
Excellent communication skills - verbal and written - English and Urdu
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering on ERP and .Net platforms.
Customer service orientation
Adaptability to change.
Stress tolerance and strong work load management skills. |
| |
|
)
