Posted Nov 11, 2015
IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, a technical support officer's role may span one or more areas of expertise.
Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. It is therefore usually crucial to ensure the correct running and maintenance of the IT systems.
IT technical support officers may be known by other job titles including help desk operators, technicians, maintenance engineers or applications support specialists. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
Skills
installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.
Job Details
Health & Rural Development Services Foundation
HRDS was established in April, 1992 with an objective of providing integrated services to the most deprived communities in difficult to reach areas. HRDS endeavored to offer complete range of development activities for strengthening the quality of life of the poor communities and helped them in poverty alleviation efforts. HRDS is a volunteer, non-profit and non-political organization. It is registered with the Directorate of Social Welfare, Government of Punjab under Voluntary Social Welfare Agencies (Registration and Control) Ordinance, 1961 DDSW-LD/92-417(23rd April 1992). HRDS works for the development and prosperity of deprived rural communities especially women and children without any discrimination of caste, color, creed, culture, sect and religion or ethnic discrimination. The vision and mission of HRDS are as follows: Vision: Marginalized Communities have Access to Basic Amenities with Improved Quality of Life Mission: Our mission is "Creating Enabling Environments by Developing Locally Adaptable Solutions". We accomplish this through our unique network inclined with social development professionals and organizations that are committed to improving social development potential and practices./p
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