Posted Dec 15, 2014
Our Support team is the first point of contact for our Customers with service or technical issues. We are seeking individuals who are dedicated to providing excellent customer service to our US based customers and are enthusiastic about problem solving with a positive attitude. The ideal candidate should have the ability to engage clients with their outgoing, but strong personality while using their polite verbal communication skills. It is also important that this person be willing to go the extra mile for the team, the company and themselves. This person must be passionate about their work and career-oriented.
Responsibilities:
-Answer and resolve support requests in an efficient and timely manner via phone, email and/or chat
-Prioritize and manage internal and external requests
-Maintain a high level of communication with clients on status updates, time to resolution and proposed solutions
-Continuously exceed customer expectations
-Open/close tickets as needed and report any bugs reported and product issues in a clear and comprehensive manner
-Conduct product demonstrations for prospective customers and explain our application in detail while asking appropriate questions and gathering information to determine the customer's needs.
Skills
2. Applicant must be familiar with web-based applications including Google Docs, Google Drive, Google Forms, Google Mail, Google Spreadsheets, etc.
3. Applicant must be a self-motivated team player as well as a team participant with a solid work ethic.
4. Excellent Communication Skills. English is must - Bilingual in Spanish or French is a major plus.
Job Details
Humanity is a cloud-based workforce management software fueled by a commitment toward innovation, iteration, and a customer-centric approach. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes creativity, teamwork, and transparent leadership. Our team members enjoy fun perks, like 20 paid days off per year, an employee travel program, a vacation club, flexible work schedules, gym reimbursement and a Kindle book club.
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