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| Industry: |
Information Technology |
| Category: |
Quality Assurance (QA) |
| Total Position: |
3 |
| Job Type: |
Permanent ( firstshift ) |
| Department: |
Services |
| Job Location: |
Islamabad, Karachi, Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Masters |
| Degree Title: |
MBA |
| Career Level: |
Manager |
| Required Experience: |
2 Years - 3 Years |
| Apply By: |
Aug 31, 2010 |
| Posted: |
Jul 20, 2010 |
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| Job Description: |
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Responsibilities & Duties:Establishment of SOP and standard guidelines for Services Division Make a system of SLA documents maintenance and timely renewal Assisting QAM in handling warranty claims (RMA / DOA) with principals Development of optimum inventory levels (parts & spares) for cost control & work efficiency Updating data and generating reports of Services Division Accounts Receivables (SLA & regular services) Clients installations (UPS & ATM) having nearby warranty expiring dates (45 days) Inventory (spare parts, batteries etc.)
Service level analysis to facilitate RSM's in field operations Supporting RSM's in Services KPI's and targets achievements Coordinate & follow-up Regional Services Team for receivables Coordinate with all concerned (internal, external) for timely data updation and management Management reporting for variance analysis of SOP(s) implementation & compliance Any other task assigned by Management
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| Skills Required: |
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Required Competencies
System processes knowledge, Structured approach, Very good communication & presentation skills, Strict with timelines & targets.
Efficient in computers, data analysis and report writing |
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