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| Industry: |
Information Technology |
| Category: |
Client Services |
| Total Position: |
1 |
| Job Type: |
Permanent ( firstshift ) |
| Department: |
Client Services |
| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelors |
| Degree Title: |
Preferably MBA |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
2 Years |
| Apply By: |
Aug 31, 2010 |
| Posted: |
Jul 23, 2010 |
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| Job Description: |
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Develop and implement and internal training program for our centers. Train and evaluate resources in I2C on CS skills. Participate in calibration sessions and incorporate client's expectations on the floor. Conduct other training to contribute in resource development. Design, develop and enhance training and development programs based on company and individual needs Consult with the management team on innovative ways to provide solutions to quality issues Design and write new training materials for in-house courses Monitor, review and evaluate the progress of trainees Responsible for reporting and analysis of training programs Amend and revise programs as necessary in order to adapt to planned and unexpected business changes Gather and incorporate feedback into curriculum to promote continuous operational improvement Certify new hires after transition from training to production environment Standardize CS training function in across all centers.
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| Skills Required: |
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Min. Bachelor's. Preferably MBA
Min. 2 years in similar position
Relevant experience preferably with a background from call center.
Soft ,polite and good understanding of customer services.
Familiar with basic computer operations.
Flexible and open personality.
Good verbal and written communication skills.
Preferably without an accent.
Spark to learn and make a career in the relevant field. |
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