Posted Oct 17, 2014
- Work on desktop support activities performed by TAC team in Lahore, Karachi, Islamabad and US office.
- Provide reporting on ticket statuses and ensure that prompt support is provided by TAC teams through out the organization.
- Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets.
- Ticket resolution SLA meet requirements
- Tickets classification and their permanent solution finalization
- Work in shift 24*7 to support.
- Perform hardware inventory, systems upgradation activity throughout the organization.
- Improve security and make arrangement to ensure smooth audit in feature
- Perform software inventory to ensure licensing and contract validity
- Perform Projects and Tasks assigned by TAC Manager
- Do compliance of all major / important tasks
Knowledge, Skills and Personal Characteristics:
- Strong knowledge of Windows and Linux operating systems, including configuration, system administration, and troubleshooting procedures.
- Passion for working with people and for helping customers succeed.
- Demonstrated ability to take ownership of tasks and projects and ensure their on time completion.
- Ability to learn new technologies quickly.
- Ability to multitask effectively and work well under pressure.
- Ability to work in shifts and on holidays.
- Strong organizational and time-management skills.
- Ability to work independently with minimal management direction.
- Excellent written and verbal communication skills.
- Diskless workstations administration and support.
- Following certifications will be plus point for this position.
- MCSE, MCITP, MCSA, A+, Windows Administration, Active Directory
Specific Tools, Technologies or Equipment Skills
- Windows Administration.
- Linux Administration.
- Troubleshooting and Monitoring Tools.
Job Details
i2c Pakistan
i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida
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