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Sr. Technical Support Engineer

i2c Pakistan, Lahore
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Job Detail

More Jobs From: Software & Web Development Jobs
Industry: Information Technology
Functional Area: Computer Networking
Total Position: 2
Job Type: Full Time/Permanent
Department: IT Operations
Job Location: Lahore, Pakistan
Gender: Male
Minimum Education: Bachelor's Degree
Degree Title: MCS
Career Level: Experienced (Non-Manager)
Minimum Experience: 3 Years
Apply By: Jun 30, 2012
Job Posting Date: Apr 12, 2012
   
   
Job Description:
  • Work on desktop support activities performed by TAC teams in Lahore, Karachi, Islamabad, Panama, US office and home based team.

  • Provide reporting on ticket statuses and ensure that prompt support is provided by TAC teams through out the organization.

  • Work with team to ensure permanent solution of problems and focus on think done strategy instead of just closing tickets.

  • Ticket resolution SLA meet requirements

  • Tickets classification and their permanent solution finalization

  • Work in shift 24*7 to support.

  • Perform hardware inventory, systems upgradation activity throughout the organization.

  • Improve security and make arrangement to ensure smooth audit in feature

  • Perform software inventory to ensure licensing and contract validity

  • Perform Projects and Tasks assigned by TAC Manager

  • Do compliance of all major / important tasks

 
Skills Required:
 
- Strong knowledge of Windows and Linux operating systems, including configuration, system administration, and troubleshooting procedures.
- Passion for working with people and for helping customers succeed.
Demonstrated ability to take ownership of tasks and projects and ensure their completion.
- Ability to learn new technologies quickly.
- Ability to multitask effectively and work well under pressure.
- Ability to work in shifts and on holidays.
- Strong organizational and time-management skills.
- Ability to work independently with minimal management direction.
- Excellent written and verbal communication skills.
- Diskless workstations administration and support.
- Following certifications will be plus point for this position.
MCSE, MCITP, MCSA, A+, Windows Administration, Active Directory

Specific Tools, Technologies or Equipment Skills

- Windows Administration.
- Linux Administration.
- Troubleshooting and Monitoring Tools.