Posted Sep 19, 2016 13 views
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Own and manage central documentation library for Global Client Success department.
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Writes and edits product manuals, user guides, software help, FAQs, brochures, presentations etc.
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Create documents in Microsoft and Open office and PowerPoint presentations and provide assistance with document creation for technical staff.
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Assist with vendor communication and visit coordination and RFP collection.
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Working to put a Infrastructure Bible together, functional organizations, key systems supported, staff roles & responsibilities.
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The role involves coordination and interaction with various stakeholders including Project Managers, Business Analysts and other technical resources
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Writes text and documents that effectively meet the communication purpose and are aligned with the business and technical context
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Develops or facilitates to develop web site content
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Works closely with the training group to develop quality training material
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May be required to develop technical specifications and other technical and process documents in coordination with relevant stakeholders
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Maintains and helps to maintain a Knowledgebase of technical documents for Customer Support function that can help Support staff handling similar types of problems.
Competencies
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Excellent MS Office Skills
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Excellent communication and presentation skills
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Excellent English language skills
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Good analytical skills
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Good creative writing skills
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Web page authoring skills would be preferable
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Skills in graphic design tools such as CorelDraw or Adobe Photoshop would be a plus
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A good team player
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Motivation and ambition to excel and grow
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Ability to deliver in a fast pace environment
Job Details
i2c Pakistan
i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida
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