· Perform lead role in reviewing vendor proposals and making recommendations.
· Capable of complex capacity planning, analysis and engineering design changes.
· Lead implementation and deployment efforts on large projects.
· Develop and interpret data network design and solutions to meet immediate and future business needs
· Creation of technical solutions, high level and detailed design documentation based upon a wide range of technologies required to meet customer & business requirements
· Tendering and quotation activities
· Managing individual Telecommunications Engineering projects
· Provide mentoring and coaching to junior members of staff
· Ensure projects maintain alignment with the project and business objectives
· Maintaining a good working relationship with the business and customer(s)
· Identify / escalate to Engineering Manager, Programme Manager, Business / Customer, potential and affecting issues
· To contribute to the overall development and growth of IBEX Group.
· Possess a recognized tertiary qualification, Bachelor's degree in Telecommunications, Electronic, Electrical
· Solid understanding and background in end to end telecommunication systems across multiple technology domains: SDH / Ethernet / IP / MPLS / DWDM / CWDM / WiMAX
· Expert routing and switching knowledge
· Expert understanding of hardware, software, and networking components of local, wide area and IP-based telephony networks.
· Expert design experience pertaining to IP Data & Voice Networks.
· Advanced knowledge of MPLS, DMVPN, Carrier /Edge connectivity.
· Min. 5-7 years' experience in telecommunications engineering for a carrier or vendor.
· Demonstrated ability in the planning and design of complex telecommunications systems in a commercial/industrial environment including data telecommunications and network management on both Greenfield and Brownfield projects
· Experience is producing detailed design documentation i.e., system designs, cabling schematics, IP schemas, rack layouts etc.
· Excellent skills to analyze, define and implement telecommunications management processes working with both the customer and internal teams to meet customer KPI's.
· Appreciation of network rollout processes.
· Strong technical background in design and deployment.
· Ability to understand and interpret business goals, direction and strategy
· Excellent interpersonal skills; advanced written and oral communication skills.
· IP Certification is desirable i.e., Cisco CCNP / CCVP / CCDP
· Experience and competency in presenting to C-Level executives.
· Confidence to recommend actions and/or designs that will impact other units within the company
· Work outside immediate discipline to coordinate a group of people in troubleshooting a wide-scale problem; serve as point-of-contact across several areas or disciplines to solve major network outages with high impact or visibility.
· Expert knowledge of how new or upgraded product solution will improve current business operations to prepare users for implementation.
· Develop plans for disaster recovery.
· Define deployment objectives and monitoring overall implementation plan, timing, budget, and key milestones for multiple projects.
· Collaborate with customers to define deployment expectations and ensuring consistency with strategic direction.
· Coach others in the execution of the testing, piloting, installation and implementation activities on schedule and within budget, and providing expertise when needed.
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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