Posted Jun 02, 2015
This position demands knowledge of Telecom infrastructure, emerging technology, and future trends with special focus on IP Telephony, SIP trunks, Call Routing & Management System, VoIP platform/gateway, TFN/UAN/DID deployed over a medium/large enterprise domain. He/she should understand the BCP & DR requirements of a BPO environment and shall assist the Director - Global Telecom Operations in revamping the enterprise Telecom Infrastructure, including design changes, for improved redundancy and 99.999% uptime. Job specifications include:
a. To re-negotiate the SLA's with existing carriers/vendors, as and when required,
b. To compile sufficient data derived from the performance of a carrier during the whole year so that a better and more effective deal can be negotiated at the time of annual renewal,
c. To compose competitive RFP's for bidding across various verticals of Telco market,
d. To put up a comparative analysis among various bidders, for criterion-driven short-listing and effective decision-making,
e. To compile and maintain all the Information, MIS, database related to Telecom Services for timely reporting and as an instrument to Fault and Incident management,
f. To keep close liaison with IT Procurement for regular out-payments/disbursements to vendors/carriers, and to help Director - Global Telecom Operations in cost optimization,
g. To explore new carriers/vendors from the global Telco market with an objective to introduce effective, visible diversity or redundancy,
h. To lead as a project manager all the new deployments, upgrades/downgrades, and terminations, end-to-end,
i. To regularly update the Director, and VP - Global Infrastructure with the Work-in-progress or Projects-in-hand through Smartsheet, and other PM tools,
j. To assist the Director, and VP - Global Infrastructure, in timely and well-estimated capacity planning of various Telecom services.
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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