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Posted Apr 25, 2016 1 views
PKR. 30,000 - 60,000/Month
Mandatory Requirements (Please don't apply if you don't fulfill the mandatory requirements):
- Must be able to fluently communicate with international customers in English (British accent or at least a neutral accent).
- Experience of working (preferable in the UK or North America) in outsourcing industry (providing Remote support)
Key Responsibilities:
- Communicate with international customers and provide technical support for small to medium sized companies
- Offer exceptional customer services experience to customers with enhanced communication skills
- Document procedures and network diagrams when required Pro-Actively manage customer accounts, making sure that all of their support issues are resolved within the agreed Service Level Agreements
- Co-ordinate technical information to internal and external stakeholders
- Resolve technical issues related to Microsoft, Linux, Cisco products along with commonly used Firewalls Servers and other infrastructure devices
- Manage backups, antiviruses, maintenance, security and system logs.
Skills Required: -
- Experienced in working with international customer facing role.
- Excellent communication skills and ability to communicate with international customers.
- Experienced in offering excellent customer services.
- Willingness and determination to learn quickly.
- Self-motivated individual.
- Be able to use CRM systems and help-desk ticketing systems.
- Very good technical and troubleshooting knowledge of Windows servers, SQL Server, IIS, basic configuration Wireless Networks, DSL/ADSL internet routers.
Job Specification:
- Hands-on experience with security products including open source product.
- Fluent in English writing and speaking.
- Hands-on experience with handling critical Windows issues.- Be able to judge the severity of the issue.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Gender:
No Preference
Age:
20 - 32 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
May 26, 2016
Posting Date:
Apr 25, 2016
Info Call Solutions
Information Technology · 11-50 employees - Karachi
Software House, Information Technology. We are one of the largest software providers in the UK.
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