Posted Sep 07, 2016 4 views
- Manages the real time traffic control and scheduling operations for the call center.
- Coordinates with Call Center management to ensure a proper plan is created and executed to so service level requirements are met.
- Owns process of variance explanations
- Maintains current knowledge of policies and procedures and implements process improvements
- Coordinating with Management
Skills
Job Details
Intersoft BPO
Intersoft BPO Solutions is one of the leading BPO and IT Solutions providers. We offer a 24/7 global helpdesk and three fully integrated state-of-the-art logistically disparate facilities with experienced professionals aiding customers in driving sustainable business growth.Intersoft BPO Solutions adheres to strict standards in service quality and dependability. We understand the diverse technological needs and demands of an evolving global enterprise. Our services portfolio includes comprehensive Outsourcing, Infrastructure & Software Solutions.Driven by our belief in constant innovation and progressive growth, we partner with our clients to provide them with a distinct competitive advantage.
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