Posted Apr 22, 2014 1 views
InvoCode Ltd is rapidly increasing their development department and looking for an experienced and highly capable Technical Customer Support Officer to lead our Customer Support department. Responsibilities would include:
- Handle Customer queries via emails
- Receive Customer Complains & respond to them accordingly
- Able to give front end resolution dealing with increasing number of mails on daily basis
- To Conduct analysis of complaints and forward them to the concerned departments for proper resolution
- To coordinate and follow up on current issues with associated departments
- Manage resolution within defined timelines associated with a complaint category
- Verifying purchases
- To constantly look for innovative ways of improving the sales, customer service, staff performance and motivation
- Responsible for achieving high customer satisfaction through high quality service delivery by staff
- Maintain High Customer Satisfaction Level
- Develop a team work culture, aligned with the overall culture of the Customer Service and Organization. Updated with Customer Service Policies & Procedures
The successful candidate will be offered attractive salary package and incentives.
Rush to apply if you have O/A level educational background, good understanding of basic IT environment and willing to work in flexible work timings.
Job Details
InvoCode Pvt Ltd
InvoCode ltd is a young and dynamic software house specializing in emerging Mobile Phone technologies. InvoCode already has a large client base in the U.K and U.S and we plan to rapidly grow with the help of our extensive experience and links in the worldwide IT industry.
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