| Industry: |
Information Technology |
| Functional Area: |
Quality Assurance (QA) |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent ( firstshift )
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| Department: |
Services |
| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Master's Degree |
| Degree Title: |
MBA Majors in Finance /ACMA |
| Career Level: |
Manager |
| Minimum Experience: |
5 Years |
| Apply By: |
Jun 13, 2012 |
| Job Posting Date: |
Mar 13, 2012 |
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| Job Description: |
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- Centralized Service Level Agreements pricing & timely revision with all clients
- Optimization of inventory management at all zones for smooth field operations
- Departmental KPI finalization & monthly variance reporting
- Supervising Services Division Account Receivables & follow-up
- Process, guidelines & SOP's development & implementation
- Single point of contact for all warranty & buyback claims with Principals
- Supervise centralized system of pricing (maintenance work, repairs, parts etc.)
- Working with all concerned for smooth business operations & timely Management Reports (Procurement, Accounts, Finance, Sales)
- Conduct Client Surveys on random for Services improvement
- Update OTRS & conduct random audits, per approved performance measurement framework.
- Managing & supervising team of Assistant Managers QA & QA Analyst
- Assisting Country Head Services in official matters
- Understand IPL offered Products & Services, including business operations & Services role
- Departmental KPI finalization & monthly variance reporting
- Update & analyze OTRS
- Optimization of inventory management at all zones for smooth field operations
- Supervising Services Division Account Receivables & follow-up
- Process, guidelines & SOP's development & implementation
- Centralized Service Level Agreements pricing & timely revision with all clients
- Optimization of inventory management at all zones as per historic consumption analysis inline with industry bench marks
- Minimize non-SLA Services Account Receivables to an accepted management level
- Implementation of process & SOP's
- Close coordination & strengthening of business relations with Principals (for warranty claims & other business opportunities)
- Conduct Client Surveys on random for Services improvement
- Update OTRS & conduct random audits, per approved performance measurement framework.
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| Skills Required: |
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Composed with attention to detail
Extremely organized
Excellent with time lines & targets
Good command on written & oral communication skills
Superior business acumen with great analytical & statistical skills
Specific Tools, Technologies or Equipment Skills
Database analysis
MS Office (Word, Excel, Project, PowerPoint) |
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