Please turn on your javascript Regional Manager Customer Services Job, Karachi, IPL - ROZEE.PK

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Job Description

  • Provide leadership to the Regional Services Team.

  • Manage Client Services operations efficiently and effectively aimed at total customer satisfaction following SOPs. Manage assigned Projects.

  • Maintain excellent relations with all Clients, paying periodic visits to Key Clients.

  • Team management and supervision ensuring efficient resource management and timely resolution of issues

  • Coach and mentor team members on professional matters and provide timely feedback.

  • Work closely with all IPL teams.

  • Work on Capacity Planning.

  • Ensure quality and thoroughness in filling out Call Log Sheets.

  • Ensure client is provided with timely feedback on incident status.

  • Achieve Performance KPIs and proactively monitor progress.

  • Ensure thorough Preventive Maintenance is performed in a planned manner.

  • Ensure Lab activities are performed in an optimum manner.

  • Ensures continuous performance improvement in coordination with VP, CS

Job Details

Industry:
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Department:
Services
Job Location:
Clifton, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Masters
Degree Title:
MBA, ideally with Engineering undergraduate
Career Level:
Experienced Professional
Experience:
Doesn't Matter
Apply Before:
Aug 03, 2016
Posting Date:
Jul 21, 2016
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IPL

Engineering · 101-300 employees - Karachi

Innovative Private Limited (IPL) is part of a group that includes market leading companies such as i2c Inc. (US), Innovative Private Limited and Engro Innovative Automation Private Limited. i2c Pakistan is a leading, global technology provider of electronic payment processing solutions in Pakistan ...Read More