Provide leadership to the Regional Services Team.
Manage Client Services operations efficiently and effectively aimed at total customer satisfaction following SOPs. Manage assigned Projects.
Maintain excellent relations with all Clients, paying periodic visits to Key Clients.
Team management and supervision ensuring efficient resource management and timely resolution of issues
Coach and mentor team members on professional matters and provide timely feedback.
Work closely with all IPL teams.
Work on Capacity Planning.
Ensure quality and thoroughness in filling out Call Log Sheets.
Ensure client is provided with timely feedback on incident status.
Achieve Performance KPIs and proactively monitor progress.
Ensure thorough Preventive Maintenance is performed in a planned manner.
Ensure Lab activities are performed in an optimum manner.
Ensures continuous performance improvement in coordination with VP, CS
Job Details
Innovative Private Limited (IPL) is part of a group that includes market leading companies such as i2c Inc. (US), Innovative Private Limited and Engro Innovative Automation Private Limited. i2c Pakistan is a leading, global technology provider of electronic payment processing solutions in Pakistan and USA with global alliances and affiliations. We have been offering cutting-edge business solutions helping organizations to transform their visions into reality through latest technological tools. A continuous process of innovation enables i2c to deliver integrated, high performance, configurable and cost effective solutions to market in a rapid fashion. i2c has proven itself over a period of 20 years and is headquartered in Redwood Shores, CA. i2c has over 250 employees and 5 Sales and Support offices worldwide and clients in North America, Latin America, Middle East, Asia Pacific and Europe. Innovative Private Limited is the distributor for APC-MGE (a Schneider company) which is the largest UPS manufacturer in the world and Wincor Nixdorf a global leader in ATMs. Following an aggressive business strategy INNOVATIVE is expanding its operations in a rapidly growing market and currently looking for high achievers, motivated, self-driven individuals with a passion to grow to take up challenging career opportunities in the organization. We offer excellent working environment, competitive remuneration, employment benefits and long term growth opportunity to qualified and dedicated professionals. We are an equal opportunity employer.
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