The SE allows business to improve penetration in the assigned territory’s accounts segment. This role is dedicated to increasing lead generation and improving customer satisfaction through account management working in tandem with sales & marketing team.
The SE is unique from other roles in its ability to meet or exceed sales and customer satisfaction objectives by working with customers with less or no direct face-to-face interaction.
The key initiatives or challenges that an SE may face are:
a) Increased focus on opportunity generation and selling organization’s product portfolio to the qualified customers.
b) Understanding business strategy and articulating its benefits to all customers;
c) Fewer transactional opportunities and more based on selling a solution;
d) Continued successful execution of core sales processes that allow the role to scale such as: Execution of Relationship Management activities, such as Account Discovery & Profiling, Territory Planning, Campaign Management and Post sales support call logging.
Primary Job functions
a) Build, retain and expand customer relationships using marketing, telephone, email and other inside-based means.
b) Develop Line of Business contacts in owned and shared accounts and CxO relationships in applicable accounts.
c) Create/orchestrate profiles for each owned account.
d) Drive Sales/Marketing campaigns as planned by the management.=
e) Organize and maintain sales correspondence & important Sales record
f) Logging post sales queries in the system
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