Posted Aug 20, 2015
COMMANDING SPOKEN and WRITTEN ENGLISH SKILLS ARE REQUIRED
The Ideal candidate will be able to troubleshoot and identify complex network, software, and hardware issues. The developer should be well versed in mobile responsive web development, PHP and WordPress, Java, including CSS, HTML and JavaScript (or JQuery). Must be skilled in writing clean, efficient code and a strong understanding of the WordPress CMS. Direct customer support experience is essential. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.
- Willing to work as part of a worldwide professional support team
Able to maintain professionalism while under pressure
Values teamwork and can contribute to the entire group
Self-starter and self-motivated
Someone who wishes to continue to develop their skill set in a proactive environment
Someone who exercises judgment within defined procedures and practices to determine appropriate actions
Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
Ability to work with all major networking vendors equipment including CISCO, Checkpoint, Watch Guard, Sonic WALL Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
Ability to manage Windows 2000, 2003, 2008, 2012, XP, Vista and Windows 7, 8, 10.
Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL and Asterisk Server.
Ability to work with all major monitoring tools such as ENABLE, LPI and KASEYA.
Design and implement websites from initial concept, site architecture, and user interface to finished deliverable
Create wireframes and mockups based on descriptions of business need using style guide and existing collateral.
Build new landing page and website layouts, and iteratively improve existing page design in HTML / CSS.
Apply layouts to WordPress templates.
Design and implement new features, enhancements, and content of existing websites
Excellent creative and proper writing skills (Using the proper grammar and punctuation)
Understanding of SEO principles and digital content best practices
Web Content writing for email, landing pages, social media, and blogs. Experience writing for clients in the IT industry is a plus.
Ability to setup and troubleshoot handheld devices.
Ability to do research
Project & Vendor Management
Motion graphics and/or 3D skills a big plus
RESPONSIBILITIES
Troubleshoot and resolve complex, critical, and sensitive technical support issues.
Resolve customer issues through email, phone, and remote support sessions.
Manage a personal queue of incidents by effective time management and issue prioritization.
Ensure customer satisfaction through professionalism and swift resolution.
Facilitate client WordPress training, site documentation and maintenance
Design interfaces and graphics for presentations and mobile-delivered applications
Support Marketing Research projects, Data gathering, Analysis and providing results for offline Marketing efforts.
Monitor, track, optimize effectiveness, and report on key metrics for digital marketing campaigns from but not limited to Google Webmaster Tools, Google Analytics, Adwords, Page Ranking tools, Social Media Ads and others.
Any other duties as assigned.
Skills
Required Skills
• Perfect spoken and written English
Microsoft Windows Infrastructure
• Active Directory, Exchange, SQL and File Servers
• DNS, DHCP, IIS
• Backup (Windows, Veritas, Symantec)
• Antivirus
• Terminal Services
• Citrix, windows Remote Desktop
• Third party applications
• Desktop & End user support
• UNIX, Red Hat, Fedora, CentOS
• Scripting, Secure FTP, Server lockdown
Networking
• Firewalls (Cisco, Sonic Wall, SunGard, Checkpoint)
• Routers
• Switches
• VPN (remote and site to site)
• Helpdesk Support
• Project Management
• Documentation
• Troubleshooting skills
• Outside of the box thinking
WEB Development and Designing
• Ideal candidate has working knowledge or strong demonstrated interest in WordPress, Drupal or similar CMS experience; HTML, CSS, PHP, LAMP.
• Experience and achievements in various online marketing disciplines such as SEM, SEO, CRM, Email Marketing, Lead Generation and Nurturing, Web Analytics and other marketing platforms.
• Familiarity with ASP .net, JavaScript/VBScript, web server configurations (Windows and Linux) a plus
Non-Technical Skills:
This is an IT Customer Service position. Candidates’ with need good communication and services skills.
Job Details
Miracle Technologies Inc
Miracle Technologies, Inc., affiliated with Miracle Zone (PVT.) LTD is a leading Managed Services and Development provider to its extensive US based clients. Miracle Zone (PVT.) LTD takes pride in 100% team satisfaction and strives hard to provide dynamic and challenging working environment. Who We Are At Miracle Technologies Inc.! We like to take care of people and their businesses. We do this by eliminating our customers stress, thereby allowing them to focus on other things that are important to them. We happen to do this by providing IT support solutions services, but WHAT we do is not nearly as important as HOW we do it. We take care of our customers, and each other, by doing the following: We listen and ask questions to get to the heart of the problem. We are responsible; when we commit to something, we follow through. We are forward thinkers; we offer solutions that will be effective not only today, but also in the future. We worth together; our clients, our vendors, our co-workers, our channel partners everyone is part of the team! We OBSESS! We will do whatever it takes to get it done and done right.
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