Senior System & Network Administrator

COMMANDING SPOKEN and WRITTEN ENGLISH SKILLS ARE REQUIRED

The Ideal candidate will be able to troubleshoot and identify complex network, software, and hardware issues. Direct customer support experience is essential. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines. The developer should be well versed in mobile responsive web development, PHP and WordPress, Java, including CSS, HTML and JavaScript (or JQuery). Must be skilled in writing clean, efficient code and a strong understanding of the WordPress CMS.

• Willing to work as part of a worldwide professional support team
• Extensive knowledge of the IT infrastructure operations environment
• Able to maintain professionalism while under pressure
• Values teamwork and can contribute to the entire group
• Self-starter and self-motivated
• Someone who wishes to continue to develop their skill set in a proactive environment
• Someone who exercises judgment within defined procedures and practices to determine appropriate actions
• Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.
• Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
• Ability to work with all major networking vendors equipment including CISCO, Checkpoint, Watch Guard, Sonic WALL Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
• Ability to manage Windows 2000, 2003, 2008, 2012, XP, Vista and Windows 7, 8, 10.
• Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print, SQL and Asterisk Server.
• Ability to work with all major monitoring tools such as ENABLE, LPI and KASEYA.
• Design and implement websites from initial concept, site architecture, and user interface to finished deliverable
• Create wireframes and mockups based on descriptions of business need using style guide and existing collateral.
• Build new landing page and website layouts, and iteratively improve existing page design in HTML / CSS.
• Apply layouts to WordPress templates.
• Design and implement new features, enhancements, and content of existing websites
• Excellent creative and proper writing skills (Using the proper grammar and punctuation)
• Understanding of SEO principles and digital content best practices
• Web Content writing for email, landing pages, social media, and blogs. Experience writing for clients in the IT industry is a plus.
• Ability to setup and troubleshoot handheld devices.
• Ability to do research
• Project & Vendor Management
• Motion graphics and/or 3D skills a big plus

RESPONSIBILITIES

• Troubleshoot and resolve complex, critical, and sensitive technical support issues.
• Resolve customer issues through email, phone, and remote support sessions.
• Perform application/operating system support for large numbers of globally-based Windows/Client systems.
• Analyze alarms from monitoring tools.
• Assist front-line client-supporting staff identifying and resolving complex application and connectivity failures.
• Liaise with regional and global staff to ensure production systems are processing data real-time and that all emergency procedures and service restoration documentation are updated accordingly.
• Responsible for reporting service outages and documenting events and service outages in accordance with established procedures.
• Assist front-line client-supporting staff identifying and resolving complex application and connectivity failures.
• Liaise with regional and global staff to ensure production systems are processing data real-time and that all emergency procedures and service restoration documentation are updated accordingly.
• Responsible for reporting service outages and documenting events and service outages in accordance with established procedures.
• Manage a personal queue of incidents by effective time management and issue prioritization.
• Ensure customer satisfaction through professionalism and swift resolution.
• Facilitate client WordPress training, site documentation and maintenance
• Design interfaces and graphics for presentations and mobile-delivered applications
• Support Marketing Research projects, Data gathering, Analysis and providing results for offline Marketing efforts.
• Monitor, track, optimize effectiveness, and report on key metrics for digital marketing campaigns from but not limited to Google Webmaster Tools, Google Analytics, Adwords, Page Ranking tools, Social Media Ads and others.
• Any other duties as assigned.

Shift work:

• Shift Position: Overnight or Day - (includes weekends and rotation on ad-hoc basis)