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Principal IT Support Engineer

i2c Pakistan, Lahore
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Job Detail

Industry: Information Technology
Functional Area: Software & Web Development
Total Position: 1
Job Type: Permanent ( firstshift )
Job Location: Lahore, Pakistan
Gender: Doesn't Matter
Minimum Education: Bachelor's Degree
Degree Title: BS IN COMPUTER SCIENCES
Career Level: Experienced (Non-Manager)
Minimum Experience: 3 Years
Require Travel: Not Required
Apply By: Dec 17, 2009
Job Posting Date: Sep 29, 2009
   
   
Job Description:
  • Work on different problematic areas of application for the identification actual reason of problem e.g.; declined transactions, campaign manager, card track generator, degraded performance, aborted end of day processes etc.
  • Proactive monitoring of application performance in every area
  • Trend analysis of application utilization in different areas
  • Based on trend analysis providing feedback to the development, Db or Network groups for fixing the issue or capacity planning
  • Compilation of different reports at central location for change recommendation
  • Work proactively in case of any emergency situation and engage required resources for rectification
  • In case priority 1 issue, open conference bridge and get all relevant stakeholders on it till the issue is resolved.
  • Managing team
  • Daily Run Sheet all service e.g.; Execution of schedulers, Summary generation, Campaigns, Alerts, Schedule reports, Track files generations, Application response
  • Settlement and reconciliation with banks
  • Preparation of Reports
  • Availability of function for 24X7