| Industry: |
Information Technology |
| Functional Area: |
Client Services & Customer Support |
| Total Position: |
1 |
| Job Type: |
Permanent ( thirdshift )
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| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
IT Degree Preferred |
| Career Level: |
Experienced (Non-Manager) |
| Minimum Experience: |
2 Years (Tech Support Experience Preferred) |
| Apply By: |
Dec 31, 2009 |
| Job Posting Date: |
Dec 4, 2009 |
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| Job Description: |
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The individual must be a strong team player with the ability to manage multiple critical issues concurrently, while remaining focused on the business impact and production support. This is a fast paced environment, and the individual must possess a willing to adapt, overcome, and succeed in a constantly changing business and technical environment. Responsibilities:
- Provide technical support to new & existing clients over email/phone
- Ability to logically troubleshoot regular support issues.
- Strong problem solving skills . Active Directory/Exchange Expertise Preferred.
- Can be a fresh graduate but experience with technical support preferred
- Strong English speaking & writing skills are a must. Initial support will be email based but phone support will merge in the future.
- Should be willing to work from 9pm - 5am Pakistan time (9am to 5pm US Time)
- Active Directory & Microsoft Exchange experience will be preferred.
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| Skills Required: |
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- Candidate should be fluent in English
- Must have an excellent understanding of technology
- Able to communicate and speak to American clients over the phone
- Team Player
- Foreign experienced candidates preferred
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