A leading wedding photography and film company is looking for a customer service rep to deal with their clients. The candidate will be doing the following.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Correspondence With Clients and responding to all client inquiries via Phone Call, Email and Social Media
• Meeting Clients for Booking, Pre Shoot Meetings, Deliveries and Picture Selection
• Assisting in all shoots (sometimes on Sundays)
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Research Work (Shoot Ideas, Props & Others)
• Sharing online link with Clients for approvals
• Taking follow ups on Client Albums/Videos
• Coordinating With Client For Event Details
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications Requirement:
- Minimum Bachelors (Masters Preferable)
- Excellent Communication skills in English and Urdu – Verbal as well as written skills
- Ability to read customer requirements
- Positive Charming and smiling personality
- Ability to use Microsoft Excel
- Comfortable with computers and learning new softwares
- Market Knowledge
- Documentation Skills
- Resolving Conflict, Analyzing Information
- Able to function as a contributing member,
- Maintain positive employee relations
- Handle multiple tasks simultaneously
Job Details
K. Bridals, launched in December 2009, forever changed the wedding photography scene in Pakistan. Our signature photo-journalistic style of wedding photography has created waves in the Pakistani wedding scene and has been copied by many others. We pride ourselves in creating an informal ambience in portrait photography so that our images show the true emotions and feelings of the loving couple. At K. Bridals, we are passionate about wedding photography and try to capture the essence and individuality of each wedding. With our bridal photography and wedding videos, we try to bring out the love, glamour, emotion and drama, that is unique to each wedding. Our aim is to provide totally unique images that showcase the beauty and individuality unique to your special day.
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