| Industry: |
Information Technology |
| Functional Area: |
Product Management |
| Total Position: |
1 |
| Job Type: |
Full Time/Permanent ( secondshift )
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| Department: |
Business Services |
| Job Location: |
Lahore, Pakistan |
| Gender: |
Doesn't Matter |
| Minimum Education: |
Bachelor's Degree |
| Degree Title: |
BBA/MBA |
| Career Level: |
Manager |
| Minimum Experience: |
3 Years |
| Require Travel: |
Not Required |
| Apply By: |
Jul 13, 2012 |
| Job Posting Date: |
Jun 13, 2012 |
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| Job Description: |
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Kaya Systems is looking for an experienced, proactive, and a motivated BPO Services Manager. The incumbent must be able to: - Must have experience & expertise in Mortgage/Insurance/Real estate domains
- Lead, direct and manage team members
- Plan and provide training to the associates
- Communicate with foreign clients over Skype/VOIP/Web Conferencing
- Map client requirements and implement process improvements in line with preset guidelines
- Meet and exceed strategic BPO goals set by management
- Keep a track of team members performance as per defined work processes
- Train and evaluate of all new employees on all performance standards
- Customer Issues monitoring, quality analysis and process change management if required to reduce the overall cost to the company
- Assess customer feedback, evaluating areas of improvement & providing feedback to the team associates on improvement and achieving customer satisfaction metrics
- Assist the client in transitioning critical projects in a short span of time
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| Skills Required: |
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Customer Relationship Management, Quality Assurance, Sound Ability to handle multiple tasks, Strong leadership skills. Excellent communication, team management
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