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IT Customer Support Engineer – Information Systems and Technology

LUMS-Lahore University of Management Sciences Verified

Lahore , Pakistan

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Posted Jul 17, 2014

Main Responsibilities

· Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team

· Dealing with students and lab usage policies enforcement.

· Provide technical support to students in computing labs (24*7), work in rotating shifts.

· Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends

· Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.

· Following up calls in progress

· Working with other IST members as and when required

Skills

Technical Skills
• Troubleshooting expertise of common problems of different operating systems including Windows7, 8 & 8.1, Mac and Linux.
• Proficiency with computers and industry-related software, especially MS Office 2007, 2010 or 2013 including outlook express is required
• Hardware troubleshooting knowledge for computers and audio video devices
• Strong knowledge of network printing

Other Skills
• Pleasant telephone manner
• Good English communication skills
• Problem Solving approach

Job Details

Industry:
Education/Training
Functional Area:
Client Services & Customer Support
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Information Systems and Technology
Job Location:
Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor’s in Computing / Computer Science / IT from an HEC recognized university.
Career Level:
Entry Level
Minimum Experience:
1 Year
Work Permit:
Pakistan
Require Travel:
Not Required
Apply Before:
Oct 18, 2014
Posting Date:
Jul 17, 2014

LUMS-Lahore University of Management Sciences

Education/Training · 1001-1500 employees - Lahore
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The Lahore University of Management Sciences (LUMS), established in 1985, is one of the largest universities in Pakistan. It offers undergraduate, graduate and post-graduate programmes through its five schools: Suleman Dawood School of Business, Mushtaq Ahmad Gurmani School of Humanities and Social Sciences, Syed Babar Ali School of Science and Engineering, Shaikh Ahmad Hassan School of Law and Syed Ahsan Ali and Syed Maratib Ali School of Education.

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